Webstore Mail Order Policies
For secure payment you will be re-directed to the Paypal website during the check-out process.
That way your financial information stays with Paypal, and none of it runs through our website, nor is any of it stored on our website server.
Orders ship out in 1-2 business days, using best way.
Orders up to 5 pounds are shipped First Class or Priority mail, which will be delivered within 3-5 business days after shipping.
Orders over 6 pounds are shipped with FedEx Ground, which takes 5-7 business days in transit.
You will receive a tracking number with your Paypal account with the corresponding transaction, once the order has shipped.
Please note that we are located rural, where electric outrages during bad weather may delay processing and shipping orders.
We accept returns mailed back within 14 days of original shipment receipt.
Returned product must be unused, clean, in its original packaging, and packaged up with proper shipping material, to be fit for transit.
Return shipping costs will not be refunded.
A 20% restocking fee will be subtracted from the refund amount.
We never sell any of your information to third parties, ever.
In addition to the store on our own website, we also operate Green Cottage Creek shops on the 3rd party e-commerce platforms eBay and Etsy.